Current Employer/Organisation Name
Lawn Tennis Association (LTA)
What have you been doing since leaving Exeter, and what are you doing now?
Since leaving Exeter I have gone on to work at two organisations, Tennis Foundation and now, the LTA. Within the Tennis Foundation I was Disability Development Coordinator where I was responsible for the following: • Held to account for all general and specialist enquiries for inclusion and accessibility involving disabled people. Trained LTA Services Team that increased confidence with disability enquiries, reducing personal engagement of ‘general’ enquiries by 57%. • Monitored and evaluated national participation metrics, producing integral reports outlining findings by increasing validity and reliability. Developed an effective monitoring plan for venues, resulting in discrepancies reducing by 44%. • Led on daily invoicing and monitoring of expenditure in line with budget expectations c. £451k. • Delivered stringent and bespoke disability workshops and events that educated venues on reasonable adjustments for disabled people to be included in sessions and developed opportunities. • Key stakeholder management with national and regional partners, such as: British Blind Sport and Enable Leisure and Culture that impacted in positive change of increased participation for disabled people. Through my time at the Tennis Foundation, one of my biggest achievements was working within a team, that collectively engaged over 12,600 people with a disability playing tennis at least once a month across wheelchair, visual impairment, learning disability, deaf or hard of hearing and mental health categories. As a result, the Open Court disability development programme is one of the largest disability specific development sport programmes in the UK. During my time at the Tennis Foundation and coming towards the end of my first year we were notified of a merge of activities between the Tennis Foundation and LTA to unify tennis, which ultimately resulted in my role being made redundant. At this time, I therefore had to go through the stage of reapplying for a position within a new team, new structure and a new organisation. I was unsure of my career path at this time as I lost a role I was passionate about given my personal and professional involvement in disability tennis. However, I looked ahead and saw the benefits that this will give for me to work in performance sport, as without understanding the landscape at grassroots; it is hard to transfer into elite through knowledge at every age and stage of the pathway. As a result, I was offered a role as LTA Support Assistant. As part of this role, i succeeded in the following: • Held to account for co-ordination and customer support of all LTA Participation Directorate activities with aims of increasing fan engagement and opportunities to participate in tennis. • Management and co-ordination of LTA learning disability and visually impaired tennis festivals; working with colleagues, partners, clubs and charities with results displaying an 18% increase in participation. • Co-ordinate and operationalize the LTA Open Court disability tennis programme including; monitoring and evaluation, coach/venue workshops and providing legal advice that increases inclusion and accessibility for disabled people in tennis. Analysis has displayed a 16% increase in participation. • Experienced delivery of forums and workshops that drives opportunities and sharing ideas of best practice aligned to the LTA’s vision of Tennis Opened Up to increase engagement. An exciting project I led on was an Inclusive Tennis Festival that was hosted at the world famous Queen’s Club, London. This festival created an environment to show that tennis can be played by anyone and break down barriers of tennis being seen as an ‘elitist sport’. Within this festival we had over 100 participants, a 44% increase from the previous year with participants from all disabilities of wheelchair, visual impairment, deaf, learning disabilities showing that tennis can be truly inclusive and diverse. Without this experience, I would not be able to achieve the ambitions I set out and be in the role I am today as Wheelchair Pathway Manager. I have always worked in tennis and had the ambition of working in the elite level, so my current role within the LTA is perfect and an opportunity to progress my career where I would love to be a Performance Director. As part of my current role, I get to be heavily involved with players on the elite side of tennis, with responsibilities including the following: • Leading on delivery of Regional and National-Age Group programmes for high potential junior athletes. • Leading on annual (evidence-based) talent selection policies and processes for Regional and National-Age Group programmes. • Ensure new talent selection policies and processes comply with current and future classification eligibility requirements for Paralympic Games and Grand Slams. • Support the production and consistent implementation of a wheelchair player development curriculum. • Leading on evidence-based quarterly review of Talent Programme players’ progress against their Individual Development Plans (IDPs). • Collaborate and work in partnership with the LTA Participation Team, Sport England, UK Sport and BPA to lead the design and delivery of innovative talent attraction campaigns to attract juniors into tennis. The attributes and responsibilities above really excite me to progress in my career to find our next Grand Slam and Paralympic champions.
Why did you choose this career? And what do you enjoy most about your work?
I chose this career as I have always been involved in sport from a very young age, especially tennis. Having that personal experience from watching Wimbledon, watching tennis live at Wimbledon really gave me a buzz to continue in the sport that has given so much to me as a person. What I enjoy most about my work is no one day is the same. Through my role I get to work across many departments which people do not realise. For example on the performance side, I work closely with strength and conditioning coaches to ensure players have an appropriate programme to compete at the highest level, physio’s to ensure athletes are always healthy and fit and psychologist to help them in their right frame of mind to compete at the highest level. Other areas that I get to be involved with is finance from managing budgets, marketing with a focus around campaigns and major events in managing a players programme and competition schedule. Finally, one of the massive benefits of my role is I get to travel nationally and internationally. For example, I have been very fortunate to travel to Australia to support the players and team at the Australian Open and warm-up events prior to this.
Please tell us if you were a member of any societies, groups or sports clubs?
I was a member of Exeter University Tennis Club for the duration of my time at Exeter, 5 years where I competed at BUCS level.
What did you enjoy most about your programme and what was the biggest highlight?
The thing I most enjoyed about the course was the opportunities to get involved in different projects with my friends. Also, the support I received during my time there from fellow students, PhD students, tutors and lecturers. All together opened up avenues for me to progress in my personal and professional development which resulted in me achieving my biggest highlight which was gaining my Masters Degree, with Merit.
What did you enjoy most about studying here?
Being able to walk onto campus and feeling at home. The culture and buzz around Exeter, but ultimately the people I went on my university journey with.
Why did you choose to study at Exeter?
A very strong Sports Science course, #1 in the country at the time and a very strong tennis programme where I could develop.
What skills and experiences have been most useful for your career?
In conjunction with my Masters studies, I was University Tennis Coordinator where I looked after the development and student programme for Exeter University Tennis Club. I would say the biggest skill I learned during this time was time management. Being able to manage work and study was critical in achieving my degree and positive improvements of the student programme where tennis participation increased by 5% over two years. Other skills I learned that were directly impacted by my studies where I have now transferred them into my current role are research methods through analysis of work, psychology – working closely with our sports psychologist and strength and conditioning to manage players programmes.
What advice would you give to a current student who wishes to pursue your career?
The biggest advice I would give is to get involved with as many things as possible from grassroots to professional sport. Doing this will expand your knowledge and stand you out from other candidates that may be applying for the same position.
What are your plans for the future?
My plans are to now develop a comprehensive wheelchair pathway strategy for the next two Paralympic cycles of Paris 2024 and LA 2028. This is to ensure we are the leading nation in elite wheelchair tennis creating a pathway for champions, which makes Wheelchair Tennis relevant, accessible and welcoming to high potential athletes. Ultimately the end goal is to become a Performance Director at a leading NGB in the UK or globally.